FAQ
Ordering
What is USA2TheWorld?
We import popular products from the USA, starting with beauty and body care, to our hub in the Netherlands and send them on to customers across the EU and Norway. If you can't find what you want, you can ask us to buy it for you.
Where do you deliver?
We deliver to countries in the European Union and to Norway.
Are the products original?
Yes. We buy from the brands and from authorised US retailers. Products are made for the US market, so packaging and labels may be in English and can differ from European versions.
Why is something out of stock?
Many of our products are limited editions with small quantities. When they are gone, they are gone. Use our Request a Product page if you want us to try to find it again.
Shipping
How long does delivery take?
Products from our shop usually arrive within 7 to 8 business days of your order. Products you request through our Request a Product page usually arrive 5 to 10 business days after you accept and pay your quote. These are estimates and can be longer in busy periods such as the holidays.
Will I have to pay customs or VAT on delivery?
For EU countries, import duties and VAT are included in the price you pay, so there are no surprise charges at the door. For Norway, the checkout and your order confirmation show how customs and VAT are handled.
Can I track my order?
Yes. You receive a tracking number by email as soon as your order is dispatched.
Request a Product
How does it work?
Send us the link to the product you want on our Request a Product page. We check availability and send you a quote with the full price. If you accept and pay, we buy it, ship it to our hub and send it on to you.
What does it cost?
Your quote shows the item price, shipping, customs duty, VAT and our service fee, so you see the total before you pay. There is a minimum item value per request, which is shown on the request page.
What can't you buy?
We can't buy medicines, supplements, aerosols and flammable goods, alcohol, perishable food, or items that are restricted for import into your country.
Returns
Can I return an order?
Yes. Consumers in the EU and Norway can cancel within 14 days of receiving their order. For hygiene reasons, opened body care and cosmetic products cannot be returned. See our Returns policy for details.
My parcel is damaged or wrong. What now?
Contact us within 14 days of delivery with your order number and photos, and we will send a replacement or refund you.
Still need help?
Send us a message on our Contact page and we will get back to you.